Privacy Policy

1. Introduction

LumeNXT  is committed to protecting the privacy and security of all visitors and users of our website: https://lumenxt.com/. This Privacy Policy describes how we collect, use, disclose, and protect the personal information you provide when you use our Site, request evaluations, contact us, or otherwise interact with us.

By using our Site, you agree to the practices described in this Privacy Policy. If you don’t agree, please do not use the Site or provide us with your personal data.

2. Information We Collect

We may collect both personally identifiable information (PII) and non-personally identifiable information (non-PII), as detailed below:

2.1 Personally Identifiable Information

When you interact with our Site, request evaluation, contact us, or fill out forms, we may collect:

  • Name

  • Email address

  • Phone number

  • Organization / company name

  • Mailing address

  • Any message or comment you provide

  • Other information you voluntarily submit

2.2 Non-Personally Identifiable Information

We and our analytics partners may collect data such as:

  • IP address

  • Browser type and version

  • Operating system

  • Referring site / page

  • Pages you visit on our Site

  • Time and duration of visits

  • Clicks, interactions, and navigation paths

  • Device type and screen resolution

  • Aggregated, anonymized usage statistics

3. How We Use Information

We use your data for purposes such as:

  • Responding to your requests, inquiries, or support issues

  • Providing or improving our products and services

  • Operating, maintaining, and optimizing the Site

  • Internal analysis, research, and data analytics

  • Sending you updates, newsletters, marketing, or promotional materials (with consent where required)

  • Complying with legal, regulatory, or security obligations

  • Protecting our rights, property, safety, or the rights of others

4. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, or similar technologies to collect non-PII data, track user activity, and optimize your experience.

You may control or refuse cookies via your browser settings. However, disabling certain cookies may impact the functionality of parts of our Site.

5. Information Sharing and Disclosure

Your personal information will not be sold or rented to third parties. However, we may share or disclose personal information in the following cases:

  • With service providers / contractors who assist in operating the Site, sending emails, performing analytics, or other support services — under confidentiality obligations.

  • Legal requirements or protection — if required by law, subpoena, governmental request, or to protect our rights, safety, or property, or those of our users.

  • Business transfers — in connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred (subject to confidentiality and privacy obligations).

  • Aggregated or anonymized data — we may share non-identifying or aggregated statistical data for research or commercial use.

6. Data Security

We implement reasonable administrative, technical, and organizational measures to secure personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We will retain your personal information only as long as needed for the purposes outlined in this Privacy Policy or to comply with legal obligations, resolve disputes, enforce agreements, or establish defense as needed.

8. International Data Transfers

If you are accessing the Site from outside our country of residence, your data may be transferred to, stored, and processed in other countries. By using the Site, you consent to such transfers, where lawful, and we will take appropriate safeguards.

9. Your Rights & Controls

Depending on your jurisdiction, you may have rights such as:

  • Accessing the personal information we hold about you

  • Correcting, updating or deleting inaccuracies

  • Withdrawing consent (where processing is based on consent)

  • Objecting to processing or requesting restrictions

  • Portability of data

  • Opting out of marketing communications

To exercise these rights, please contact us (see Section 12).

10. Children’s Privacy

Our Site is not intended for children under the age of 13 (or local equivalent). We do not knowingly collect personal information from children; if we become aware we have collected such data, we will take steps to delete it.

11. Third-Party Links and Services

Our Site may contain links to third-party websites or integrate third-party services (e.g. analytics, social media, email marketing). This Privacy Policy does not govern those websites or services. We encourage you to review their respective privacy policies. We are not responsible for their practices.

12. Contacting Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, you can reach us at:

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and indicate the “last updated” date. Continued use of the Site after changes constitutes acceptance of the updated Privacy Policy.

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